cc-Modeler Pro 3.0

cc-Modeler Professional is a powerful call center program.

cc-Modeler Professional is a call center program that allows you to identify your staffing needs for each period throughout the day.

It provides detailed performance analysis based on your service level goals and you can evaluate the impact of agent numbers on your service level and abandoned calls.

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Specifications

Developer:

Belgrave Park Pty Ltd

Version:

All versions

License type:

Shareware

Comments

Russell 8 years ago

Easy to use, inexpensive. Gives great results which are easy to understand, but there is plenty of data to drill down into if you need. The ideal call center helper for workforce analysts, managers or consultants.

Russell 8 years ago

Easy to use, inexpensive. Solid results that you can view easily. but plenty of data to drill down into if you want to. The ideal call center helper for workforce analysts or consultants.

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